FIRE AT DESIGNWYSE Due to a devastating fire at Designwyse on Monday evening there will be a temporary delay in trading until we can relocate to temporary premises and restore services. WHAT HAPPENED? There was a large fire that broke out at about 5:15pm Monday evening 23rd July 2007. It unfortunately quickly destroyed most of the Designwyse offices, service department and showroom. Fortunately all the staff were able to evacuate the building safely and no-one was hurt. WHAT NEXT? We will be re-establishing email, phone and other services as soon as possible and will post a message on this website as soon as we know when that will happen. Unfortunately, since the Service Department was completely destroyed, we expect that all client machines that have been brought in for repair will need to be replaced under our insurance policy, which covers such circumstances. We expect that we will be able to relocate and re-establish basic trading within a matter of days. Our service team will be available soon to continue with onsite service work. We will be ordering in more stock to fill existing orders as soon as we have relocated to temporary premises and we understand fully if urgency requires that you order your goods elsewhere in the mean-time. We thank you for your patience and will post a notice on this website as soon as possible regarding the resumption of business. In the mean-time please direct all enquiries to either your account manager at Designwyse or to: We will respond as soon as possible. Robert Kloester
UPDATE Wednesday 25th July 2007 PHONES We request that you please try again should the number be engaged, or call later in the week or early next week if the issue is not urgent. STAFF EMAILS RELOCATION SUPPORT PHOTOS To view a press photo of the fire press this link. http://www.theage.com.au/articles/2007/07/24/1185043062656.html
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UPDATE MONDAY 30th July 2007 THANKS INSURANCE CUSTOMER EQUIPMENT PHONES, FAXES and INTERNET FORGET ABOUT DATA RECOVERY IN A MAJOR FIRE! THE IMPORTANCE OF OFFSITE BACKUP These two small offsite backup drives were due to be swapped with each other in 15 minutes time at 5:30 pm. This would have meant that the latest business data was safely taken offsite for the night, as well as being held on four different drive mechanisms on site. As fate would have it however, fire broke out 15 minutes before the swap could take place. As smoke had started to pour through the vents it was unsafe to re-enter the server room to retrieve the first off-site drive with the very latest data on it. Nevertheless, Julian Dobric, our young member of staff responsible for taking the offsite drives home each night, acted quickly and responsibly and ensured that he took the second off-site drive with him as he left the building. As a result, the company has lost only one business day of data which can be readily reconstructed from other records. WHAT HAVE WE LEARNED? To fully protect against such situations as well as the contingency of multiple hard dive drive failures, we will be installing a mirrored raid level 5 server system with multiple sets of off-site backup. Automatic internet backup of key financial information will also be in the plans. Thanks to all for the many kind and supportive emails as we begin the rebuild to a bigger and better Designwyse. Robert Kloester
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UPDATE Friday 3rd August 2007 OUR NEW ADDRESS We have been extremely fortunate in being able to find new and attractive premises that are very well suited to our requirements. The new address for Designwyse Australia is now: 1 Fairborne Way Melway Map Ref 88K7
PHONE LINES
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UPDATE Friday 24th August 2007 DESIGNWYSE IS NOW OPERATIONAL AT OUR NEW PREMISES We welcome all sales and service enquiries. We have 10 operational phone lines with more on the way and our fast broadband service is back on line. New Address and Contact details for Designwyse:- 1 Fairborne Way Keysborough VIC 3173 Melway Map Ref 88K7 in Melbourne Phone (03) 9706 8858 Outside Melbourne FreeCall 1800 334 684 Fax (03) 9794 0034 www.designwyse.com.au email sales@designwyse.com.au
CLIENTS WELCOME TO VISIT We are now able to welcome clients visiting our new premises for sales or service consultations. We have a slightly smaller range of equipment on show whilst we finish fitting out a new showroom, service centre and seminar room. We do however, have the exciting new Apple iMac models on display, as well as a range of large format printers. CUSTOMER'S EQUIPMENT IN SERVICE CENTRE FREE STREAMLINE SEMINAR – NEXT WEEK IN MELBOURNE Streamline has been very successful since it was launched in Australia only last year. Working with Streamline’s creators, Designwyse has installed this excellent software into more than 25 sites across Melbourne and interstate since its release. These installations have ranged from small design studios to large universities and big corporations for use in their creative departments. We can highly recommend this innovative and easy to use software solution to any design or creative agency or department wanting to easily keep track of work in progress and fully streamline their business and billing operations. Our guest presenters include Aaron Green the international director of Particle Systems and creators of Streamline. He will be personally demonstrating Streamline next Thursday morning. You can reserve you place at the seminar free of charge by booking on line at the link below. Seating is limited so please book as soon as possible.
FREE STREAMLINE SEMINAR DETAILS DATE:- Thursday 30th August 2007 TIME:- 10 am to 12 noon LOCATION:- FIX, Level 1, 119/439 Docklands Drive, Waterfront City, Docklands Melbourne 3008. REGISTER ONLINE AT THIS LINK:- http://www.particle.co.nz/register.php?event=melbourne
THE DESIGNWYSE TEAM AT WORK
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UPDATE Monday 15th October 2007 DESIGNWYSE IS FULLY OPERATIONAL AT 1 FAIRBORNE WAY KEYSBOROUGH
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